KLIN-IK

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We are at the beginning of exciting times for the use of AI in general practice. More and more doctors are seeing the benefits of using a medical AI system. Cloud-based software is extremely secure and it is now the preferred software model of pretty much all major software vendors, including Microsoft 365.

Today’s patients are experiencing major barriers in accessing healthcare in a timely way. People are lost in the system, not getting the treatment they need in a timely manner while the professionals are heavily burdened. For healthcare professionals, the current processes cause delays and waste resources, potentially impacting on patient care. In Finland, we are seeing an increase in the number of face-to-face appointments, but without the controversy seen in the UK. This may be because the triage system in Finland is different from that in the UK.

Haxby Group Case Study: Changing the face of general practice

The coronavirus pandemic has accelerated the digital revolution at a speed that was previously unimaginable to most. Many practices have shifted online to reduce face-to-face consultations to avoid the spread of infections. New systems like video consultations and online triage have so far proved popular with users. Taking online triage to the next level more opportunities for aligning product development – for example, to promote interoperability with foundation systems. The triage capability provided by Klinik will allow our GP-led clinical triage team to prioritise care based on needs. So, in a consistent and fair way, we will focus our efforts first on patients who need us the most. This is a dramatic shift from our first-come-first-served approach. Please note, that you can submit a triage request from 8am up until we are fully booked. Should an appointment be needed following a triage request, then these will be available throughout the day.

Klinik is also a supplier on the DFOCVC framework which will reassure you that the product is safe and in line with NHS standard requirements for digital technology. Other benefits to being a supplier on this framework include: Reduced costs: Klinik Access can help GP practices to reduce the number of unnecessary appointments. This can save money in the long run.

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I have tried to reply to an SMS from my practice and have had a reply saying my case has been closed. What does this mean? The online system developed by us is an excellent example of how digitalisation can help provide practice patients with better healthcare services, give professionals more time for encountering people and create significant cost savings” says Dr Petteri Hirvonen, CEO at Klinik Healthcare. centralised processes in place for management of any serious incidents that arise in relation to framework products (aligned with GPIT Futures). This makes it very scalable; Klinik’s online triage system can be used for a small practice with just a handful of services - or it can be used for entire networks, with hundreds. As a surgery we receive hundreds of calls per day from patients trying to book appointments with our GPs, Nurses and allied health professionals.

Klinik Healthcare Solutions was founded in 2013 and has grown to a team of 30 clinician and tech professionals with operations in UK, Ireland, Finland, Portugal and Netherlands. The AI asks dynamic questions based on the information provided by the patient, following the history-taking approach carried out by a clinician. While a small practice might be able to get by using paper-based and manual systems, many practice owners find that they work in a much more efficient and professional way once they move to an online practice management software. Through klinik’s business intelligence system you will have access to data which will show the flow of patients, clinician time and patient activity which will in turn help you to make decisions/changes to areas that previously have been a challenge and allows you to organise resources much more efficiently. More than half a million patients’ response forms show that 87% of the patients rate the system as either excellent or good. Not only do they avoid the waiting room but also experience a faster response from the right point of care. – Priory Medical Group was able to bring routine wait time down to 3 – 10 days from 3 – 4 weeks

Redirect to the right kind of care

Dr Matthew Bramley, one of the GP partners at The Mount View Practice points out that the online service will make it easier and faster to access treatment with patients only having “to tell us what their problem is once and be treated or advised in the most appropriate way”. As GPs, we are now less worried about the length of appointments as we now know that we are seeing the patient we need to see. Using the Klinik online service means we can now get the correct patient to the correct point of care in the most efficient way" Improving access to GP services Yet we are just at the beginning of the story. As doctors, we have been using such systems for some time. We can understand what the limits and benefits of AI are, and how we can use this technology safely. Once you have activated your account, you can log into the professional interface using the login window shown in image 2. Yes, Klinik is safe. Klinik is a CE marked medical device and is Cyber Essentials accredited. Our safety by design approach ensures that our technology embeds clinical safety at every level.

Your information is stored in the cloud, so assuming you have a desktop, laptop, tablet, or smartphone; you can run your clinic with confidence and ease. For patients who meet any of the criteria below or if for any reason the service is unavailable online, please be reassured you can still call the surgery where one of the team will be able to assist you: Before the advent of the pandemic, GP practices across York, Hull and Lancashire were already taking online triage to the next level, using cutting-edge AI technology. Triage staff then makes the decision on how best to respond to the patient. The AI helps give them confidence that they have not missed any urgent cases, and helps in how they choose to respond.From the 17th January 2022, North Brink Practice will be implementing Klinik, a new triage system that will help us better manage our patient's needs and the increasing demand on primary care. Traditional GP based appointment systems are no longer able to meet patient demand and therefore alternative ways of working are needed. External service providers, such as out-of-hours, can be part of this extended team. The plan is to form an ‘intelligent healthcare network’ that is based around patient needs.’ Convenience and face-to-face care can sit side-by-side Klinik is very user friendly. The layout of the system should make it easy to highlight patients’ issues and the questions asked are more relevant to specific issues.